Actionable Feedback Policy

At Golden State Trailers, we value feedback from our clients, stakeholders, and the general public. Your insights and suggestions help us improve our products, services, and overall operations. This policy outlines how we collect, review, and act on feedback while ensuring transparency and open communication.

1. How We Collect Feedback

We offer multiple channels for providing feedback to ensure accessibility and convenience:

Contact Forms: Feedback can be submitted through the contact form on our website at https://goldenstatetrailers.com/contact-us/.
Email: You can send feedback directly to sales@goldenstatetrailers.com.
Phone: Our team is available to take your feedback over the phone at +1 916-258-2055.
In-Person: Feedback can be shared during in-person visits to our office at 4581 Skyway, Olivehurst, CA 95961.
Surveys and Reviews: We periodically request feedback through customer satisfaction surveys or invite reviews on platforms like Google Maps and social media.

2. Responding to Feedback

Acknowledgment: We aim to acknowledge receipt of your feedback within 2 business days.
Follow-Up: Our team reviews all feedback and, where necessary, follows up for clarification or additional details.
Resolution: Depending on the nature of the feedback, we may provide a response outlining steps we’ve taken or plan to take within 10 business days.

3. Engaging with the Public

Transparency: Significant feedback or recurring themes are addressed publicly when appropriate, either through website updates, newsletters, or social media posts.
Community Engagement: For broader concerns or suggestions, we may engage the public through Q&A sessions, polls, or open forums.

4. Prioritization and Action

Urgency: Feedback concerning safety, compliance, or product quality is given immediate attention.
Feasibility: Suggestions are evaluated based on their alignment with our goals, resources, and overall impact.
Implementation: Actionable feedback is integrated into our workflows, and updates are shared with the relevant stakeholders.

5. Commitment to Transparency

Golden State Trailers is committed to keeping you informed about how your feedback contributes to improvements. Transparency is at the core of our operations, and we strive to foster trust and collaboration with all our stakeholders.

Contact Us

If you have further questions about our feedback process or wish to provide feedback, please reach out via any of the methods listed above.

Thank you for helping us grow and improve!